hhbd2 Terms & Conditions —
Your Agreement with Our Platform

Acceptance of Terms

By accessing, browsing, or using any part of the hhbd2 platform at hhbd2.io (the "Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions (the "Terms"), together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately cease all use of the Platform. hhbd2 reserves the right to deny access to any user who does not comply with these Terms or whose use of the Platform is otherwise deemed inappropriate or harmful.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" means the hhbd2 website at hhbd2.io, including all games, features, promotions, and services accessible through it.
• "Player" / "User" / "You" means any individual who registers an account on the Platform or otherwise accesses or uses any part of the Platform.
• "Account" means the registered user account created by a Player on the Platform.
• "Balance" means the total real-money funds held in a Player's Account at any given time, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free spins, or other non-cash incentives awarded to a Player's Account under a promotion.
• "Wagering Requirement" means the number of times a bonus amount must be staked before it or any winnings derived from it become eligible for withdrawal.
• "Game Provider" means any third-party software studio whose games are made available on the Platform, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• "BDT" means Bangladeshi Taka, the official currency of Bangladesh, represented by the ৳ symbol.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone governing all Platform operations.
• "KYC" means Know Your Customer — the identity and age verification process applied by hhbd2 before a Player's first withdrawal is processed.

Eligibility

3.1 Age Requirement

The hhbd2 Platform is strictly restricted to individuals who are 21 years of age or older. By registering an Account, you represent and warrant that you meet this minimum age requirement. hhbd2 reserves the right to request documentary proof of age at any time. Any Account found to belong to a person under the age of 21 will be immediately closed, all pending withdrawals cancelled, and any balance forfeited in accordance with applicable law.

3.2 Geographic Eligibility

The Platform is operated for players based in Bangladesh. By registering, you confirm that you are accessing the Platform from within Bangladesh and that such access does not violate any law or regulation applicable to you in your location.

3.3 Single Account Rule

Each individual player is permitted to hold only one registered Account on the Platform. Operating multiple Accounts — whether under the same identity, the same device, the same IP address, or through any other means — is strictly prohibited. hhbd2 reserves the right to close all duplicate Accounts, withhold any associated balances, and permanently ban the underlying player identity from the Platform.

Account Registration

4.1 Registration Requirements

To access the full features of the Platform, you must register an Account by providing accurate, complete, and current personal information as requested during the registration process, including your full legal name, date of birth, residential address, and a valid mobile number associated with your bKash, Nagad, or other nominated payment method.

4.2 Accuracy of Information

You are responsible for ensuring that all information provided during registration and throughout the lifetime of your Account remains accurate and up to date. If any registered detail changes — including your mobile number, email address, or payment method — you must update your Account information promptly via the account settings panel or by contacting support at [email protected].

4.3 Account Verification (KYC)

hhbd2 applies a Know Your Customer (KYC) process to verify the identity and age of all Players before processing a first withdrawal. Acceptable KYC documents include a Bangladesh National Identity Card (NID), a valid Bangladesh passport, or another government-issued identity document bearing the Player's full name and date of birth. hhbd2 reserves the right to request additional supporting documents at any time. Failure to supply requested KYC documents within 14 days of the request will result in Account suspension and the withholding of any pending withdrawal until compliance is achieved.

4.4 Account Closure by Player

You may request the closure of your Account at any time by contacting the hhbd2 support team via live chat or email. Upon closure, any remaining real-money Balance will be returned to your nominated payment method following a final KYC review. Bonus Funds that have not met the applicable Wagering Requirements at the time of closure are forfeited.

Account Security

You are solely and entirely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login details with any other person or allow any third party to access your Account. All activity conducted through your Account — whether authorised by you or not — will be treated as your own and subject to these Terms.

hhbd2 will never contact you to request your password. Any communication claiming to be from hhbd2 that asks for your password should be treated as fraudulent and reported to the support team immediately.

If you suspect that your Account has been accessed without your authorisation, or that your login credentials have been compromised, you must contact the hhbd2 support team immediately via live chat or at [email protected]. hhbd2 reserves the right to temporarily suspend any Account where suspicious login activity is detected, pending a security review.

Deposits

6.1 Accepted Payment Methods

hhbd2 accepts deposits via the following Bangladesh-based mobile financial services and bank transfer methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Visa/Mastercard where applicable. All transactions are denominated exclusively in Bangladeshi Taka (BDT). hhbd2 does not accept deposits in foreign currencies.

6.2 Minimum and Maximum Deposits

The minimum single deposit is ৳200. Maximum deposit limits per transaction and per day may be applied by hhbd2 at its discretion and will be displayed in the cashier section of the Platform at the time of the transaction. Player-set deposit limits configured through the Responsible Gaming dashboard take precedence over standard platform maximums where the player-set limit is lower.

6.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically confirmed and credited to the Account Balance within 60 seconds of payment confirmation. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution. hhbd2 does not charge any platform-side fee on deposits. Any transaction fees imposed by the payment provider are the responsibility of the Player.

6.4 Source of Funds

By making a deposit on the Platform, you warrant that the funds deposited are from a legitimate source, that you are the rightful owner of the payment method used, and that the deposit does not breach any applicable law. hhbd2 reserves the right to request source-of-funds documentation where required by its internal risk and compliance procedures.

Withdrawals

7.1 Withdrawal Eligibility

Withdrawals may only be made to the same payment method used to make the most recent deposit on the Account, or to a verified payment method registered to the Account holder's confirmed identity. Withdrawals to third-party accounts or payment methods not belonging to the registered Account holder are strictly prohibited.

7.2 KYC Requirement

All withdrawal requests are subject to successful completion of the hhbd2 KYC process. A Player who has not previously completed KYC must submit the required identity documents before their first withdrawal request is processed. Subsequent withdrawals from a verified Account will be processed without repeated KYC submission unless hhbd2 determines that a re-verification is necessary.

7.3 Withdrawal Processing Times

Withdrawal requests to bKash and Nagad are typically processed within 15 to 30 minutes of approval during normal operational hours (24/7, BST). Bank transfer withdrawals may take up to two business days. hhbd2 does not charge any platform-side withdrawal fee. Any charges applied by the receiving payment provider are outside hhbd2's control and are the Player's responsibility.

7.4 Minimum Withdrawal

The minimum single withdrawal is ৳500. Withdrawal requests below this threshold will not be processed until the Account Balance exceeds the minimum. There is no maximum single withdrawal limit under standard account conditions; however, hhbd2 reserves the right to apply enhanced due diligence to large withdrawal requests and may request additional documentation before processing.

7.5 Wagering Requirements on Withdrawals

Bonus Funds and any winnings generated exclusively from Bonus Funds are not withdrawable until the applicable Wagering Requirement has been met in full. Real-money Balance deposited by the Player is withdrawable at any time, subject to the identity verification requirements set out in Section 7.2. A Player who requests a withdrawal while an active bonus is attached to the Account may, at their election, forfeit the bonus and its associated Bonus Funds in order to withdraw the real-money Balance without restriction.

Bonuses & Promotions

8.1 General Bonus Terms

All bonuses, free spins, cashback offers, and other promotional incentives offered by hhbd2 are subject to the specific terms published with each promotion, as well as these general Terms. Where a conflict exists between specific promotion terms and these general Terms, the specific promotion terms prevail with respect to the promotion in question.

8.2 Wagering Requirements

Unless stated otherwise in the promotion-specific terms, all bonuses are subject to a minimum wagering requirement before withdrawal of bonus-derived winnings is permitted. The applicable wagering requirement, eligible games, and maximum bet per round while a bonus is active will be clearly stated on the promotion page. Bets placed on excluded games while a bonus is active will not count towards the Wagering Requirement and may result in the forfeiture of the bonus.

8.3 Bonus Abuse

hhbd2 employs automated and manual monitoring systems to detect bonus abuse, including but not limited to: claiming bonuses through multiple Accounts, using bonus funds in a manner designed to exploit wagering requirement structures, coordinated betting patterns among groups of players, and placing systematically low-risk bets to fulfil Wagering Requirements. Where bonus abuse is detected, hhbd2 reserves the right to void the bonus, void any winnings derived from the bonus, and permanently close the Account.

8.4 Seasonal and Event-Based Promotions

hhbd2 offers seasonal promotions tied to events of relevance to Bangladeshi players, including BPL cricket season reload bonuses, Eid deposit match offers, Pohela Boishakh cashback promotions, and T20 World Cup free-bet campaigns. All such promotions are subject to availability, have defined validity windows, and are subject to the Wagering Requirement and bonus abuse provisions set out in this Section.

Gameplay Rules

9.1 Game Availability

The availability of specific games on the Platform may change at any time without prior notice, including as a result of scheduled maintenance, Game Provider updates, technical issues, or decisions by hhbd2 to remove or replace specific titles. hhbd2 accepts no liability for the temporary or permanent unavailability of any game.

9.2 Game Outcomes

All casino game outcomes on the hhbd2 Platform are determined by certified Random Number Generator (RNG) software operated by the respective Game Providers. hhbd2 does not alter, influence, or manipulate game outcomes. In the event of a discrepancy between the result displayed on the Player's device and the result recorded on the Game Provider's server, the Game Provider's server record shall be the definitive and authoritative result.

9.3 Sports Betting Rules

Sports betting markets, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), football, and kabaddi, are subject to the specific market rules published within the sports betting section of the Platform. Settlement of bets is based on the official result as determined by the relevant governing body (e.g., ICC for international cricket, BCB for domestic Bangladesh cricket). hhbd2 reserves the right to void any bet placed on a market that is subsequently cancelled, suspended, or resulted from a data or pricing error.

9.4 Malfunction Policy

In the event of a technical malfunction, system error, or software failure that affects the outcome, settlement, or display of any game or betting market, hhbd2 reserves the right to void the affected round or bet and return the staked amount to the Player's Account Balance. No further compensation is payable by hhbd2 in respect of a technical malfunction, and hhbd2 accepts no liability for losses arising from such events.

Prohibited Conduct

The following conduct is strictly prohibited on the hhbd2 Platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent Account closure, forfeiture of Balance and Bonus Funds, and referral to relevant law enforcement authorities where applicable:

• Registering more than one Account on the Platform (see Section 3.3).
• Providing false, inaccurate, or misleading personal information during registration or KYC.
• Allowing any third party to access or operate your Account on your behalf.
• Using software tools, bots, scripts, or other automated means to interact with the Platform, place bets, or gain an unfair advantage over other players or the Platform.
• Exploiting bugs, glitches, or errors in Platform software for financial gain. Any winnings obtained through exploitation of a software error are void and subject to reclaim by hhbd2.
• Engaging in collusion, match-fixing, or any form of coordinated betting designed to manipulate game or market outcomes.
• Laundering funds through the Platform, including by depositing funds and withdrawing them without significant wagering activity.
• Depositing funds from a payment method that does not belong to you or that you are not legally authorised to use.
• Threatening, harassing, or abusing hhbd2 support staff or other users of the Platform.
• Accessing the Platform using a virtual private network (VPN) or other means of IP masking in a manner intended to circumvent geographic access restrictions.

Responsible Gaming

hhbd2 is committed to promoting safe and responsible gambling practices across its entire player community. The Platform provides the following responsible gaming tools, all of which are accessible directly from the account dashboard without requiring support intervention:

• Deposit Limits: Daily, weekly, and monthly deposit caps that take effect immediately upon activation. Increases to deposit limits are subject to a 24-hour cooling-off period.
• Session Time Alerts: Configurable notifications that remind the Player of the duration of their current gaming session.
• Reality Checks: Periodic on-screen messages displaying time elapsed and net wagering activity during the current session.
• Cooling-Off Periods: Temporary account deactivation for periods of 24 hours, 7 days, or 30 days. The account reactivates automatically at the end of the selected period.
• Self-Exclusion: Permanent closure of the Account. Self-exclusion takes effect immediately and cannot be reversed for a minimum period of six months from the date of activation.

Players who believe that gambling is becoming a problem are encouraged to use the self-exclusion tool immediately and to contact the hhbd2 support team for assistance at [email protected]. Our support team is trained to handle responsible gaming conversations in both English and Bengali, 24 hours a day, 365 days a year. hhbd2's full Responsible Gaming policy is available at hhbd2.io/responsible-gaming.

Intellectual Property

All content on the hhbd2 Platform — including but not limited to the hhbd2 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of hhbd2 or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. This licence does not permit you to: copy, reproduce, modify, distribute, or create derivative works from any Platform content; frame or mirror the Platform on any other website or server; reverse-engineer, decompile, or otherwise attempt to extract the source code of any Platform software; or use any hhbd2 brand elements in any manner not expressly authorised in writing by hhbd2.

Game content made available on the Platform through Game Providers remains the intellectual property of those respective providers. hhbd2 makes no claim to ownership of third-party game content.

Limitation of Liability

To the fullest extent permitted by applicable law, hhbd2 shall not be liable to you for any indirect, incidental, special, consequential, or punitive losses arising from or in connection with your use of the Platform, including losses arising from: interruption or unavailability of the Platform; technical malfunctions, errors, or omissions in game software operated by third-party Game Providers; unauthorised access to your Account where such access resulted from your failure to safeguard your login credentials; changes to the Platform, including changes to game availability, bonus structures, or payment methods; or any error or inaccuracy in displayed odds, prices, or payout calculations that are subsequently corrected.

hhbd2's total aggregate liability to you in connection with any single claim arising from these Terms or your use of the Platform shall not exceed the Account Balance held in your Account at the time the claim arises. Nothing in these Terms excludes or limits hhbd2's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited by applicable law.

You acknowledge that online gambling carries inherent financial risk and that losses incurred through lawful gameplay on the Platform are your sole responsibility. hhbd2 is not responsible for any gambling debts, financial difficulties, or other adverse consequences resulting from your decision to use the Platform.

Amendments to These Terms

hhbd2 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, the revised Terms will be published on this page with an updated effective date. Where the changes are significant, hhbd2 will endeavour to provide advance notice to registered Players via the email address associated with their Account or via an in-Platform notification.

Your continued use of the Platform after revised Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the Platform and may request Account closure in accordance with Section 4.4. It is your responsibility to review these Terms periodically to remain informed of any updates.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or your use of the Platform shall be governed by and construed in accordance with applicable law. hhbd2 operates as a safe and reliable platform committed to fair play and transparent operations for its players in Bangladesh.

In the event of a dispute between you and hhbd2, we encourage you to first contact our support team at [email protected] so that we may attempt to resolve the matter directly and in good faith. Our support team operates 24 hours a day, seven days a week, in both English and Bengali. The majority of player queries and disputes are resolved at the first point of contact.

hhbd2 will maintain a record of all Account activity, game outcomes, and transaction history. In the event of a disputed game outcome, the records maintained by hhbd2 and the relevant Game Provider's server logs shall constitute the authoritative record for the purposes of dispute resolution.

Contact Information

If you have questions about these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact the hhbd2 support team using the details below:

• Email: [email protected] (plain text — not a clickable link; type this address into your email client)
• Live Chat: Available directly within the Platform, 24/7 in English and Bengali
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response Time: Live chat queries are typically answered within two minutes; email queries within four hours
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

When contacting support regarding a specific dispute or query, please have your Account username, the relevant transaction or game round reference, and any supporting screenshots ready, as this will help our team resolve your matter more quickly.